Frequently asked questions
GENERAL
What if the item does not fit me?
You can easily request an exchange within the stated period.
When will a sold-out item be back?
Some items may be restocked. You can follow updates on our social media.
Do the items look the same as in the photos?
Yes, we make every effort to ensure our images are as true to life as possible.
SIZE
How do I choose the right size?
We recommend checking the size chart available on each product. If you are between two sizes, we suggest choosing based on the fit you want (closer-fitting or looser).
Do the clothes fit true to size, or do you recommend sizing up/down?
Most items fit true to size. Whenever an item has a different cut, this will be stated in the product description.
Is there a size chart?
Yes, we provide a size chart to help you choose the ideal size.
SHIPPING
Do you ship internationally?
Yes, we ship to many countries. Delivery times and costs vary depending on the destination.
How much does shipping cost?
Shipping is calculated automatically at checkout before you complete your order.
How long does delivery take in Portugal?
Orders are usually delivered within 5 to 7 business days after payment confirmation.
EXCHANGES AND RETURNS
Can I exchange it if it does not fit?
Yes, we accept exchanges within the stated period, provided the item is unworn and in perfect condition.
How long do I have to return an item?
You have 30 days from receiving your order to request a return.
Are returns free?
Return costs may be borne by the customer, except during specific promotions.
PAYMENT
Which payment methods do you accept?
Bank card and other methods available at checkout.
Can I pay in instalments?
If available, this option will appear automatically at payment.
Is payment secure?
Yes, all payments are processed through secure platforms.
PRODUCT
Are items in limited stock?
Yes, many items are limited and can sell out quickly.
Is the fabric see-through?
Where relevant, this information is stated in the product description.
How do I care for/wash the item?
We recommend always following the instructions on the inside label.
TRUST / PURCHASE
How do I know my order has been confirmed?
You will receive a confirmation email after completing your purchase.
Will I receive a tracking code?
Yes, once shipped you will receive your tracking code.
Can I cancel after purchasing?
If your order has not yet shipped, please contact us as soon as possible.
